Why a product may be unavailable
App guide · Eligibility and safety
How product checks protect your store
Section titled “How product checks protect your store”Before a product can be added or posted, Dropship Calendar checks whether it is available to use and safe to list.
These checks help prevent duplicate products, respect products you have blocked, and reduce the risk of listing products that may violate eBay or Dropship Calendar safety rules.
Eligibility simply means whether a product can currently move forward. A product can be stopped for more than one reason, so resolving one issue may not resolve the others.
Why a product may be stopped
Section titled “Why a product may be stopped”| Reason | What it means | What you can do |
|---|---|---|
| Already added or listed | The product is already in Import List or My Products. Dropship Calendar prevents another copy from being added. | Find and manage the existing product. |
| Blocked by you | You previously told Dropship Calendar not to add or list this supplier product. | Open Blocked Products and select Allow again if you want to reconsider it. |
| Blocked after an eBay policy violation | eBay reported a policy problem for the exact listing. Dropship Calendar blocked the Amazon product to prevent relisting. | Read the listing notification and the notice in eBay. This block cannot be allowed again. |
| VERO restriction | The brand or product has been flagged under eBay’s VERO protections. | Choose another product. Allow again cannot remove a VERO restriction. |
| Restricted product | The product matches a category or safety rule that Dropship Calendar does not support. | Choose another product or contact support if you believe it was classified incorrectly. |
| Supplier product unavailable | The supplier product is no longer available or its information cannot currently be confirmed. | Check the supplier page or choose another product. |
Why availability can change
Section titled “Why availability can change”Dropship Calendar checks products again when you add, restore, repost, or post them.
A product that was available earlier may be stopped later because its supplier information changed, it was blocked, or a new safety concern was identified.
Blocking does not remove a live listing
Section titled “Blocking does not remove a live listing”Blocking a product prevents Dropship Calendar from adding or posting it again. It does not automatically remove an existing eBay listing or affect an existing order.
Use Remove and block when you want to remove the eBay listing and prevent the product from being added again.
If eBay cannot remove the listing, the product will remain blocked in Dropship Calendar, but the listing may remain live on eBay.
What to do when a product is stopped
Section titled “What to do when a product is stopped”- Read the message shown for the product.
- Check whether it is already in Import List or My Products.
- If you blocked it yourself, use Allow again when appropriate.
- If it has a VERO or restricted-product warning, choose another product.
- Contact support if you believe the product was stopped incorrectly.
Allow again only removes a block you created. It cannot remove a VERO or restricted-product safety decision.
It also cannot remove a block created from an eBay policy violation. Learn what happens next under eBay Policy Protection.