Shops and scans
A shop is the starting point for Item Finder discovery. Your shop attachment controls whether its products can appear in your Item Finder and Automator candidate pool.
Add a shop
Section titled “Add a shop”- Open Item Finder.
- Choose Add shop.
- Enter the requested seller or shop identifier exactly as shown by the source.
- Submit the shop.
- Wait for the initial scan status to appear.
If the shop already exists in the shared catalog, Dropship Calendar can attach it to your account without creating a duplicate shop. Your attachment and its visibility remain account-specific.
Refresh or rescan
Section titled “Refresh or rescan”Use refresh when product data or shop activity is out of date:
- Open the shop.
- Choose the refresh or scan action.
- Leave the scan queued if another scan is already active.
- Watch the progress indicator or return later.
- Reload the product view after completion.
Large shops can take time. Repeatedly starting the same scan does not make it finish faster.
Scan states
Section titled “Scan states”| State | Meaning | Safest action |
|---|---|---|
| Queued or pending | Work is waiting for available capacity | Wait and check again |
| Running | Product discovery or refresh is active | Let the current run finish |
| Completed | The latest run reached a terminal result | Review products and any summary |
| Failed | The run could not finish | Read the visible error before retrying |
Remove a shop
Section titled “Remove a shop”Removing a shop detaches it from your Item Finder. It does not delete a shared catalog and does not remove products already in Import List or My Products.
If you later add the same seller again, the application creates a new active attachment. Automatic legacy materialization should not silently reactivate a removed attachment.
Troubleshooting
Section titled “Troubleshooting”The shop has no products
Section titled “The shop has no products”Confirm the seller identifier, wait for the scan to finish, clear overly strict filters, and verify that the source shop currently exposes products.
Progress appears stuck
Section titled “Progress appears stuck”Refresh the page once. If the same run remains unchanged for an unusually long period, capture the shop name, run time, and sanitized status and contact support.
A previously visible product disappeared
Section titled “A previously visible product disappeared”The product may have become ineligible, already present, blocked, VERO, restricted, or unready after new source data. Review Eligibility overview.