My Orders and statuses
My Orders is the operational record for marketplace sales and their fulfillment state. Open an order’s details before taking a manual action.
Typical lifecycle
Section titled “Typical lifecycle”| Stage | What to verify |
|---|---|
| New or unfulfilled | Product, quantity, buyer address, supplier source, and eligibility |
| Processing | An ordering attempt is active or queued |
| Needs attention or failed | Read the latest reason before retrying |
| Fulfilled | Confirm supplier order information and frozen cost |
| Tracking | Confirm carrier and tracking progress |
| Canceled or refunded | Verify both marketplace and supplier consequences |
Labels can vary by order path. The safest source is the current order detail and its latest action message.
Automatic retry
Section titled “Automatic retry”Retryable infrastructure or supplier failures can be scheduled again. Do not start a competing manual purchase while an automatic attempt is still active.
Force retry
Section titled “Force retry”A force action is for a supervised decision after you understand the previous stop. It can bypass the optional Amazon delivery-day limit for that attempt, but it does not bypass account, payment, product, or marketplace requirements.
Manual fulfillment
Section titled “Manual fulfillment”Use manual fulfillment when you have already placed the supplier order or intentionally fulfilled outside the normal automated path. Choose the correct branch so tracking and supplier cost are represented accurately.
Cancellation and refunds
Section titled “Cancellation and refunds”Marketplace cancellation and refund actions can have financial consequences and do not necessarily cancel a supplier order. Before confirming:
- Read the current eBay order state.
- Check whether a supplier order exists.
- Review shipment and tracking state.
- Confirm the amount and reason.
- Verify the result on both systems.
If the two systems disagree, stop and contact support before repeating the action.