Fulfillment and tracking
Use the branch that matches what actually happened. Fulfillment changes the order state and can freeze supplier cost for reporting.
Fulfilled through Amazon
Section titled “Fulfilled through Amazon”Use the default manual-fulfillment option when you placed the order on Amazon and want Amazon tracking automation.
Required:
- Amazon order ID.
- Verified Amazon supplier account used for the purchase.
The action saves the account and order ID, marks the sale fulfilled, freezes the current supplier cost when it has not already been frozen, and seeds tracking work.
Fulfilled with another supplier
Section titled “Fulfilled with another supplier”Use Fulfill with another supplier when you completed the order outside Amazon.
This branch:
- Marks the sale fulfilled.
- Freezes the current supplier cost when needed.
- Does not save alternate-supplier identity or order details.
- Does not queue Amazon tracking automation.
Keep your external order record separately.
Repair a fulfilled Amazon order
Section titled “Repair a fulfilled Amazon order”Use the fulfilled-order edit action when an original Amazon order was canceled and you placed a replacement Amazon order.
- Open the fulfilled Amazon order.
- Choose the edit action.
- Enter the replacement Amazon order ID.
- Select the verified Amazon account used for the replacement.
- Optionally correct Total paid on Amazon for this order.
- Save and verify the updated tracking state.
Changing the order ID or account rebuilds the Amazon tracking reference and restarts tracking fetches. Updating only total paid corrects supplier total and quantity without resetting tracking.
Manual-fallback orders with no Amazon order ID are not eligible for this Amazon repair action.
Tracking
Section titled “Tracking”After fulfillment:
- Confirm the expected carrier and tracking information.
- Check whether tracking is still pending supplier availability.
- Do not paste invented tracking or another customer’s tracking number.
- Verify updates on both the supplier and eBay sides.
Uncertain purchase outcome
Section titled “Uncertain purchase outcome”Never repeat a purchase blindly. Check the supplier account’s order history, payment activity, My Orders, and the current attempt message. Contact support when the external result remains uncertain.