Listing troubleshooting
Start with the row’s latest visible message. Do not repeatedly post an unchanged row.
Product is in Blocked Products
Section titled “Product is in Blocked Products”The product cannot be freshly staged or posted while your block is active. Open Blocked Products and choose Allow again only if you intentionally want it eligible for future consideration. Allowing it again does not override VERO or restricted-product checks.
Product is VERO or restricted
Section titled “Product is VERO or restricted”Do not attempt to work around the rejection. These are shared safety decisions and are independent of your personal block. See VERO and restricted products.
Missing or unavailable eBay policy
Section titled “Missing or unavailable eBay policy”- Open Settings → eBay Policies.
- Confirm the connected seller.
- Choose Refresh policies.
- Select an available payment, return, and shipping policy.
- Save, then retry the single listing.
Missing category or item specific
Section titled “Missing category or item specific”Edit the draft, select the correct category, and complete every required item specific. If the source details do not support an accurate value, do not guess.
Image or description problem
Section titled “Image or description problem”Remove invalid images, wait for image processing to finish, and reselect a valid description template. Confirm the preview contains no unsupported supplier promises.
Pricing or profit problem
Section titled “Pricing or profit problem”Verify supplier total cost, account defaults, matching price-range rules, and the final eBay price. Correct invalid or negative values before posting.
Store authorization problem
Section titled “Store authorization problem”Reconnect the intended eBay seller, refresh policies, and verify selections. Do not authorize a different seller merely to clear an error.
Row remains queued
Section titled “Row remains queued”Queued work can be delayed by existing listing activity or a cooldown. Refresh once after the progress indicator finishes. If it remains unchanged for an unusually long time, record the product title, approximate submission time, current status, and sanitized message for support.
Uncertain external result
Section titled “Uncertain external result”If Dropship Calendar reports an error after eBay may have accepted the request:
- Search the connected seller’s active listings.
- Check My Products.
- Do not retry until you know whether the listing exists.
- Contact support if the outcome remains uncertain.
Never send credentials, tokens, or complete eBay request/response payloads to support.