Troubleshooting index
Store and policies
Section titled “Store and policies”- Connect or reconnect eBay
- Refresh eBay business policies
- If the wrong seller appears, stop before posting and reconnect the intended account.
Item Finder
Section titled “Item Finder”Import List and posting
Section titled “Import List and posting”- Import List overview
- Listing troubleshooting
- For an uncertain eBay result, search eBay and My Products before retrying.
Product safety
Section titled “Product safety”Do not work around a shared safety rejection.
Pricing and listings
Section titled “Pricing and listings”Orders
Section titled “Orders”Never repeat an uncertain supplier purchase blindly.
Before contacting support
Section titled “Before contacting support”Collect:
- The page and action.
- Approximate time and timezone.
- Product or order identifier that is safe to share.
- Current visible status.
- Sanitized error text.
- Whether the external listing or purchase actually exists.
Do not include passwords, one-time codes, tokens, proxy credentials, complete payment data, buyer addresses, or full marketplace payloads.